Agent Readiness Score
intercom.com
44 — Developing. Agents can find parts of this site, but key capabilities are hard to reach.
HonestClaw measured how well intercom.com's site and APIs work for AI agents — across 9 dimensions and 45 automated checks.
Dimensions
Discoverability14.2/24
Content Accessibility11.7/24
Bot Access Control2/12
Protocol & Capability Discovery19.3/41
Authentication & Credentials8.9/19
Documentation Quality5.3/10
Structured Data I/O0/13
Observable State & Reliability5.5/15
Agent Safety & Trust8.5/11
Checks
Discoverability
Subdomain sweepsubdomain-sweepAn agent-relevant subdomain is live and serves its expected content kind (docs.intercom.com).Parseable
Canonical domaincanonical-domainRoot and www converge on www.intercom.com, with a matching canonical tag.Cross-verified
robots.txtrobots-txtrobots.txt at https://intercom.com/robots.txt declares a sitemap. Declared sitemap https://www.intercom.com/sitemap.xml resolves as valid XML.Cross-verified
API catalogapi-catalogAPI Catalog found at https://intercom.com/.well-known/api-catalog (application/linkset+json).Detected
sitemap.xmlsitemap-xmlhttps://www.intercom.com/sitemap.xml is a valid sitemap (7 location(s)), but without lastmod or non-homepage URLs.Parseable
API existenceapi-existenceA real API surface at https://mcp.intercom.com/mcp answered HTTP 401 with non-HTML JSON. (source: live)Parseable
API versioningapi-versioningThe API version lifecycle is documented at https://developers.intercom.com/installing-intercom/ios/supported-versions, including deprecation/sunset. (source: docs)Cross-verified
Content Accessibility
Markdown twinmarkdown-twinA markdown twin is published at https://developers.intercom.com/docs.md alongside the docs HTML surface (https://developers.intercom.com/docs).Parseable
Freshness signalsfreshness-signalsNo freshness signals found (no Last-Modified, ETag, or sitemap lastmod).Not detected
Crawl-cost estimatecrawl-cost-estimateInformational — not scoredSitemap index declares 7 child sitemap(s) — crawl cost is not directly observable from the index alone.Parseable
Raw content extractabilityraw-content-extractabilityModerate-to-strong main content (88% of visible text) is extractable from raw HTML on the homepage.Useful
llms.txtllms-txtA curated llms.txt index is published at https://www.intercom.com/llms.txt: 63 links across 14 sections.Cross-verified
llms-full.txtllms-full-txtNo llms-full.txt file found (HTML pages at .txt paths do not qualify).Not detected
ai.txtai-txtNo ai.txt file found (HTML pages at .txt paths do not qualify).Not detected
Bot Access Control
AI bot rulesai-bot-rulesrobots.txt is readable but declares no AI-bot-specific rules.Not detected
Content signalscontent-signalsrobots.txt declares 3 recognized Content Signal(s) with a valid value: ai-train, ai-input, search.Cross-verified
RSL licensingrslrobots.txt is readable but declares no RSL License directive.Not detected
TDM reservationtdmrepNo TDMRep policy found at /.well-known/tdmrep.json.Not detected
Protocol & Capability Discovery
MCP supportmcp-supportFirst-party documentation at https://developers.intercom.com/docs/guides/mcp identifies the MCP endpoint https://mcp.intercom.com/mcp and explains both its capabilities and how clients connect or authenticate.Cross-verified
MCP descriptormcp-descriptorInformational — not scoredNo MCP descriptor found at the standard locations an agent would check.Not detected
MCP Server Cardmcp-server-cardA file exists at https://intercom.com/.well-known/mcp/server-card.json, but it doesn't contain the fields that describe an MCP Server Card.Detected
A2A Agent Carda2a-agent-cardNo A2A Agent Card found at the standard well-known locations.Not detected
DNS-AIDdns-aidNo DNS-AID index found at _index._agents.intercom.com.Not detected
GraphQL surfacegraphql-surfaceNo GraphQL transport surface found at conventional paths (GET-only; no introspection issued). Blocked by robots.txt for a generic compliant agent (Disallow: /api/).Not detected
.well-known indexwell-known-indexNo non-owned /.well-known/ descriptors found.Not detected
Auth discoveryauth-discoveryA drivable auth-discovery descriptor is published.Useful
SDK availabilitysdk-availabilitySDK libraries page at https://developers.intercom.com/installing-intercom/ios/about-the-sdk: 2 GitHub repos, 0 registry links, 0 install commands (2 pointers).Cross-verified
OpenAPI specificationopenapi-specNo OpenAPI/Swagger specification found. Blocked by robots.txt for a generic compliant agent (Disallow: /api/).Not detected
Link headerslink-headersAn agent-relevant Link rel (service-desc) resolves to a live resource at https://developers.intercom.com/_bundle/docs/references/@2.15/rest-api/api.intercom.io.yaml.Cross-verified
Rate limit documentationrate-limit-docsRate limits are documented at https://developers.intercom.com/docs/references/rest-api/errors/rate-limiting with a concrete limit and rate-limit response headers. To reach the top level, it would need 429 handling, Retry-After guidance, and tier/plan differences.Useful
WebMCPwebmcpInformational — not scoredWebMCP browser probing is not yet available in this scanner release.Couldn't verify
Authentication & Credentials
Credential managementcredential-managementCredential management is mentioned at https://developers.intercom.com/docs, but not on a page dedicated to documenting it.Detected
Sandbox environmentsandbox-environmentNo sandbox or test environment documentation found at the standard docs locations an agent would check.Not detected
Programmatic auth flowprogrammatic-auth-flowA programmatic auth flow is documented at https://developers.intercom.com/docs/build-an-integration/learn-more/authentication, naming a non-interactive grant and a token endpoint. To reach the top level, it would need scopes and token expiry/refresh documented.Useful
Auth documentationauth-documentationAuthentication is fully documented at https://developers.intercom.com/docs/build-an-integration/learn-more/authentication, naming complete method(s) and how they are sent, corroborated across surfaces or covering multiple methods.Cross-verified
Documentation Quality
API reference depthapi-reference-depthAn API reference page exists at https://developers.intercom.com/docs/build-an-integration/learn-more/rest-apis, but it doesn't show parameters with example requests and responses.Parseable
Changelog presencechangelog-presenceA changelog is published at https://developers.intercom.com/docs/references/1.1/changelog with dated entries describing changes. To reach the top level, it would need multiple recent dated entries showing an ongoing cadence.Useful
Structured Data I/O
Structured data I/Ostructured-data-ioNo published structured-data contract found (no typed spec response schemas). Blocked by robots.txt for a generic compliant agent (Disallow: /api/).Not detected
Machine-readable pricingmachine-readable-pricingNo machine-readable pricing endpoint found (HTML pricing pages do not qualify). Blocked by robots.txt for a generic compliant agent (Disallow: /api/).Not detected
Data export APIdata-export-apiNo data export or bulk API documentation found at the standard docs locations an agent would check.Not detected
Observable State & Reliability
Status & health endpointsstatus-and-healthHealth/status endpoint found at https://www.finstatus.com/api/v2/status.json (HTTP 200).Detected
Machine payments (x402/MPP)x402-or-mpp-supportInformational — not scoredNo machine-payment signal observed (no HTTP 402, no payment-required response header, and no /.well-known/x402.json manifest). Payment support cannot be ruled out from an unauthenticated probe. Blocked by robots.txt for a generic compliant agent (Disallow: /api/).Not detected
Retry & idempotencyretry-and-idempotencyNo retry or idempotency documentation found at the standard docs locations an agent would check.Not detected
Webhook documentationwebhook-documentationA webhook documentation page exists at https://developers.intercom.com/docs/webhooks, but it doesn't list specific event types with their payload shape.Parseable
Error documentationerror-documentationErrors are documented at https://developers.intercom.com/installing-intercom/react-native/error-codes with specific codes or a documented response shape. To reach the top level, it would need recovery guidance and a machine-readable error format, or corroboration against the API spec.Useful
Agent Safety & Trust
security.txtsecurity-txtsecurity.txt at https://intercom.com/.well-known/security.txt includes Contact, a future Expires date, and Encryption or Policy.Cross-verified
Org identity signalsorg-identityHomepage exposes two org-identity signal types (legal_name, social).Parseable
Metadata consistencymetadata-consistencyHomepage metadata (canonical, Open Graph, schema) is present and consistent.Cross-verified
Legal policy pageslegal-pagesBoth privacy and terms policies are discoverable with substantive content.Useful